Return Requests

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

 

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

Frequently Asked Questions:

When will this be back in stock?

We work around the clock to keep up with demand and add more inventory every week. If you are looking for something specific, the best thing to do is to go to the product on the website and choose to be notified when the item is back in stock. You will then be emailed as soon as inventory is uploaded. It also allows us to see what items people are waiting for.

When will I receive my order?

We ship items within 5-7 business days. If you get a notification that your item has shipped and it says pre-shipment, that means that we are still working on getting it to the post office and it will ship soon. Once the package is in USPS possession it is out of our hands.

Do you do custom orders?

At this time, we are not accepting custom orders. We do love hearing your ideas, though!

Do you do pre-orders?

No. It is first come, first served once inventory is added to the site.

What if my product breaks?

We stand by our products and will replace broken items upon our discretion up to a year after your purchase date.

What is your return policy?

You may use the Return Center on our website to return any new/unused items that have been purchased within 30 days.


https://genesis3dprinting.returnscenter.com

What is your cancellation policy?

Due to the amount of messages/emails we receive and how often we ship orders, we cannot guarantee that we can cancel your order before it is in fulfillment.