First, thank you for your honest feedback. Unfortunately, we didn't do a good job of getting your order on time. We are looking at other shipping options in 2025, as you're not the first person with USPS issues. Again, Hope and I are sorry for the inconvenience and frustration with your order, as we fell short of getting you squared away as fast as possible. I will issue you a full refund for your order. I hope you enjoy your Sub One, Fluid Head, and KPE.
~Austin Kantola